Payment Details

The basket page gives options for either Credit/Debit Card payments via our secure server or we can get in touch to organise another payment method. Simply select the option you wish to use!

Credit/Debit Cards- We accept everything except American Express.


CREDIT/DEBIT CARD ORDERS WILL ONLY BE DESPATCHED TO CARDHOLDERS ADDRESS

IF YOU REQUIRE DELIVERY TO ANOTHER ADDRESS, PLEASE CONTACT US TO ARRANGE OTHER PAYMENT.

How to Contact Us

A full set of contact details is included on our contact page including a simple form for you to use to email us.

Shipping and Handling

Freepost on all bikes, frames and forks over £500 and other orders over £50. Other than that its £12.50 on all bikes, frames and forks and £2.50 on anything else. There will be a small surcharge for bulky and heavy items.

All items will be dispatched either first class recorded or courier, depending on size, shape and value! Please allow 3-5 working days for delivery.

Your Security and Credit Card Security

We value your security and as such have done our utmost to ensure that none of your personal information is at risk while you are visiting our site.

Credit Card Security: Our secure web pages are hosted by Secure Hosting Ltd., who use 128bit encryption, the strongest form of encryption available, with Thawte SSL certification to ensure secure transmission of your information. Please note that due to the massive increase in credit card and online fraud we reserve the right to refuse any order and for any reason.

ALL fraudulant transactions will be passed to the Police without exception.

VAT

All applicable prices quoted on this website include VAT at the UK rate of 17.5%

Your privacy

For specific information regarding our privacy policy, please refer to the Privacy Policy page

How do I complain?

If, unfortunately you have a complaint or are unhappy with the service you have recieved from Abbey Cycles, please do not hesitate to contact us or write to our usual address.

Returns

The Office of Fair Trading 'Distance Selling Regulations' (DSRs) give you the right to cancel an order and return any goods that may already have been dispatched, up to 7 days from receipt of goods.

If, for whatever reason, you wish to return your purchases, this must be done within SEVEN WORKING DAYS of receiving the goods. Please note the following conditions:

- The cost of returning goods is your responsibility
- Goods must be returned in brand new, unused condition
- Goods must be returned in their original, undamaged packaging

If any of these conditions are not met then we reserve the right to charge a reasonable re-stocking fee. This is to protect us in the event of having to discount returned goods.

FAULTY GOODS

If you believe that a product bought from us has developed a fault then please contact us before returning goods. Many problems can be solved without you incurring postage costs. If the goods need to be returned then, for the health and safety of our staff, please ensure they are clean. Unfortunately postage costs cannot be covered.